Правовая информация
This Privacy Policy explains how AGRR Real Estate LLC, trading and operating through the brands and platforms known as Access Group Realty, AccessRealty.ai, PropMatch™, and any related websites, applications, tools, communication channels and services (“AGRR”, “Access Realty”, “we”, “us” or “our”), collects, receives, uses, stores, analyses, shares and otherwise processes information relating to individuals.
AGRR Real Estate LLC is a real estate brokerage licensed in Dubai, United Arab Emirates:
This Privacy Policy applies to:
By accessing or using our website or communicating with us, you acknowledge that you have read this Privacy Policy. Where consent is legally required for a particular processing activity, we will seek such consent through an appropriate mechanism.
This Privacy Policy does not create any contractual right beyond those rights expressly provided under applicable law. Nothing in this Privacy Policy shall restrict any right or obligation that cannot lawfully be restricted.
AGRR generally acts as the controller of Personal Data collected through AccessRealty.ai and through our brokerage, advisory and related activities.
In certain circumstances, we may process Personal Data:
Where another organisation controls the relevant processing, its own privacy policy may also apply.
For the purposes of this Privacy Policy:
Depending on how you interact with us, we may collect and process the following categories of information.
This may include:
This may include:
This may include:
We do not request full payment-card credentials through ordinary website forms. Payments made through a third-party payment service may be processed directly by that provider under its own terms and privacy policy.
Where required for brokerage, transaction, regulatory or compliance purposes, we may collect:
We may obtain this information directly from you or from identity-verification, compliance, screening, governmental, developer, bank, professional or publicly available sources.
We may collect:
Communications may be monitored, logged or recorded for training, service quality, security, dispute resolution, compliance and evidentiary purposes where permitted by applicable law.
When you use our website or digital services, we and our service providers may automatically collect:
We may receive Personal Data from:
We may combine information obtained from different sources to create a more complete record, verify information, improve recommendations, identify duplicate enquiries, attribute leads and manage our relationship with you.
Where you provide Personal Data relating to another person, you represent that you are legally permitted to provide that information and, where required, that you have informed that person about the relevant processing.
You must not provide another person’s confidential or sensitive information unless it is necessary and you are authorised to do so.
We may process Personal Data for the following purposes.
We may use Personal Data to:
We may analyse and combine information relating to your:
This analysis may be used to personalise content, rank properties, prioritise opportunities, predict likely relevance, create customer or lead segments and determine which adviser, project, message or communication channel may be most appropriate.
We may use AI Systems to:
AI outputs may be incomplete, inaccurate, outdated or unsuitable for a particular purpose. AI-generated recommendations are informational and preliminary. They do not constitute a binding offer, valuation, legal advice, financial advice, tax advice, immigration advice or a guarantee of availability, performance or investment return.
A human adviser may review, modify, reject or supplement an AI-generated result.
Unless expressly stated otherwise, we do not rely solely on automated processing to make a decision that produces legal or similarly significant effects concerning an individual. Where such processing is conducted, we will provide any notice, choice or review mechanism required by applicable law.
AI interactions should not be treated as a confidential or privileged communication channel. You should not submit passwords, complete banking credentials, highly sensitive documents, trade secrets or information that is not reasonably necessary for your enquiry.
We may use AI interaction data, prompts, feedback and outputs to test, secure, evaluate and improve our services, including through de-identification, aggregation, sampling, quality review and model evaluation, subject to applicable law and our contractual arrangements with relevant technology providers.
Where permitted, we may use Personal Data to:
You may unsubscribe from promotional email communications through the unsubscribe mechanism included in the communication or contact us using the details in this Privacy Policy.
Opting out of marketing does not prevent us from sending transactional, regulatory, security, property-enquiry or service-related communications.
We may process Personal Data to:
We may process Personal Data to:
Information that has been effectively anonymised so that no individual is reasonably identifiable may be used and shared for any lawful purpose.
Depending on the circumstances and applicable law, we may process Personal Data on one or more of the following grounds:
Where processing is based on consent, you may withdraw that consent, subject to legal and technical limitations. Withdrawal does not affect processing lawfully conducted before withdrawal and does not prevent processing based on another valid legal ground.
Providing certain information may be necessary for us to respond to an enquiry, verify identity, comply with law or provide requested services. Where required information is not provided, we may be unable or unwilling to proceed with an enquiry, recommendation, viewing, reservation, transaction or other service.
We and our service providers may use cookies, pixels, tags, scripts, software development kits, local storage, device identifiers and similar technologies.
These technologies may be used for:
Cookies may be placed by us or by third parties, including hosting, analytics, advertising, communications and social-media providers.
You may be able to control certain cookies through a cookie-consent tool, browser settings, device settings or platform preferences. Blocking cookies may affect the availability, performance or functionality of our services.
Browser or device “Do Not Track” signals may not operate consistently across the industry. We do not undertake to respond to such signals unless required by applicable law.
Cookie providers and technologies may change as our services evolve. Additional information may be made available through our cookie settings or consent interface.
When you submit an enquiry or provide contact information, you may be contacted by AGRR or an appropriate Partner through one or more of the following channels:
Communications may relate to the specific project about which you enquired, similar or alternative projects, market opportunities, appointments, documentation, compliance requirements, transaction progress or related services.
Telephone and data charges imposed by your telecommunications provider remain your responsibility.
Communications through WhatsApp, social-media services, video-conferencing platforms or other external services are also subject to those providers’ privacy practices and terms.
We may share Personal Data with the following recipients where reasonably necessary for the purposes described in this Privacy Policy.
Personal Data may be shared with our employees, brokers, contractors, advisers, representatives and affiliated or commonly controlled businesses on a need-to-know basis.
We may disclose Personal Data to:
Where you enquire about a particular property or request that we arrange a service, we may share the information reasonably necessary for that enquiry or service without seeking separate permission for each disclosure, except where applicable law requires otherwise.
A Partner may process Personal Data as an independent controller under its own privacy policy. AGRR is not responsible for the independent privacy, security, communications or data-retention practices of such Partners.
We may disclose Personal Data to providers of:
Service providers may process information in the UAE or in other countries.
We may appoint, replace or discontinue service providers without giving individual notice, provided that we comply with applicable legal obligations.
We may disclose information to lawyers, auditors, accountants, consultants, insurers, insurance brokers, financial advisers and other professional advisers.
We may disclose information to:
To the fullest extent permitted by law, we may disclose information where we reasonably believe disclosure is necessary to protect AGRR, our personnel, clients, Partners, systems, property, legal rights or the public.
Personal Data may be disclosed or transferred in connection with:
A recipient may continue processing the information in accordance with this Privacy Policy or provide a replacement privacy policy.
Information such as device identifiers, cookie identifiers, browsing activity, campaign information and hashed contact information may be disclosed to analytics, advertising and social-media platforms for measurement, attribution, audience creation, personalisation and advertising.
We do not sell Personal Data for direct monetary payment. Certain advertising or analytics disclosures may nevertheless be characterised as a “sale”, “sharing” or similar activity under the laws of some jurisdictions. Where such laws apply, we will provide any legally required opt-out mechanism.
Our business is based in the United Arab Emirates, but our service providers, technology infrastructure, Partners and clients may be located in other countries.
Personal Data may therefore be transferred to, accessed from, stored in or processed in countries outside the UAE or outside your country of residence.
Those countries may have privacy and data-protection laws that differ from the laws of your country and may permit access by governmental or regulatory authorities.
Where required, we will rely on an available transfer mechanism, contractual safeguard, adequacy determination, consent, necessity exception or other lawful basis for an international transfer.
No transfer mechanism can eliminate all risks associated with processing information in another jurisdiction.
We retain Personal Data for as long as reasonably necessary for the purposes for which it was collected and for any compatible lawful purpose.
Retention periods may depend on:
We may retain records after an enquiry has ended or a transaction has completed where reasonably necessary for compliance, audit, evidence, reporting, legal claims, fraud prevention or business-record purposes.
Information stored in backups may remain until the relevant backup is overwritten or securely retired.
Where Personal Data is no longer required, we may delete it, securely destroy it, anonymise it or isolate it from ordinary use.
We may retain anonymised or aggregated information indefinitely.
We use administrative, organisational and technical measures intended to protect Personal Data against unauthorised access, misuse, loss, alteration, destruction or disclosure.
Measures may include access controls, authentication, encryption, monitoring, backups, confidentiality obligations, system testing, incident-response processes and restrictions on personnel access.
However:
You are responsible for maintaining the security of your devices, accounts, passwords, email and communication channels.
Where legally required, we will notify the competent authority and affected individuals of a qualifying Personal Data breach.
Depending on applicable law and the circumstances, you may have the right to:
These rights are not absolute. We may retain or continue processing information where permitted or required for:
We may ask you to verify your identity and provide information reasonably necessary to locate relevant records.
We may refuse, limit or charge a reasonable fee for a request where permitted by law, including where a request is manifestly unfounded, excessive, repetitive, technically disproportionate or would adversely affect the rights of another person.
We may retain a record of a request and our response.
To submit a privacy request, contact:
Your request should include your full name, contact details, the nature of your relationship with us and a clear description of the request.
You may ask us to stop sending promotional communications by:
It may take a reasonable period to implement an opt-out across all systems.
We may retain limited contact information on a suppression list to ensure that your marketing preference continues to be respected.
A marketing opt-out does not apply to communications that are necessary to:
You are responsible for ensuring that information submitted to us is accurate, complete, current and lawfully provided.
You should promptly inform us of any material change.
We may rely on information supplied by you, developers, owners, Partners, public sources and service providers without independently verifying every detail.
We may decline, suspend or discontinue an enquiry or service where information is incomplete, inconsistent, misleading, unverifiable or reasonably suspected to be unlawful or fraudulent.
Our website and communications may contain links to:
We do not control and are not responsible for the privacy, security, availability, accuracy or conduct of third-party services.
A link, integration or reference does not constitute an endorsement of a third party’s privacy or security practices.
You should review the applicable third-party privacy policy before providing information through an external service.
Our website and services are intended for adults capable of entering into property-related transactions or making property enquiries.
They are not directed to children under 18 years of age.
We do not knowingly seek to collect Personal Data directly from children for marketing or brokerage purposes. Where we reasonably believe that information was submitted by a child without appropriate authority, we may delete, restrict or disregard it.
Information concerning a child may be processed where it is lawfully provided by a parent, guardian or authorised person and is reasonably necessary for a legitimate property, residency or relocation matter.
You should not provide Sensitive Personal Data unless it is specifically requested and reasonably necessary for a transaction, compliance requirement or requested service.
If you voluntarily provide Sensitive Personal Data that was not requested, we may:
Where a verification provider uses document-authentication, facial comparison or liveness technology, that provider’s terms and privacy policy may also apply.
Certain technology providers, communication platforms, advertising platforms, professional advisers, developers, banks, mortgage providers and other Partners may determine their own purposes and methods of processing Personal Data.
Those organisations may therefore act as independent controllers.
To the fullest extent permitted by law, AGRR is not responsible for:
You should direct requests relating exclusively to another controller’s processing to that organisation.
We may amend this Privacy Policy at any time to reflect:
The revised policy becomes effective when posted on our website unless a later date is specified.
Where required by law, we will provide additional notice or obtain consent for a material change.
Your continued use of the website after an updated policy is published constitutes acknowledgement of the updated policy, but does not constitute consent where separate consent is legally required.
You should review this Privacy Policy periodically.
Users located outside the UAE may have additional rights under the laws applicable in their jurisdiction.
Where such laws apply to our processing, we will honour the relevant mandatory rights and obligations to the extent legally required.
The application of a foreign law may depend on factors including your location, the nature of the service, whether we specifically offer services in that jurisdiction and the territorial scope of the relevant law.
Nothing in this Privacy Policy constitutes an admission that the law of every jurisdiction from which the website may be accessed applies to AGRR.
We encourage you to contact us first so that we have an opportunity to review and address a privacy concern.
You may contact us at:
AGRR Real Estate LLCOffice 1702, Al Habtoor Business TowerDubai Marina, DubaiUnited Arab EmiratesWhere applicable, you may also submit a complaint to the competent data-protection, consumer-protection or regulatory authority.
Contacting us first does not waive any right that cannot lawfully be waived.
To the fullest extent permitted by applicable law, this Privacy Policy and any non-contractual matter arising from it shall be governed by the federal laws of the United Arab Emirates and the laws applicable in the Emirate of Dubai.
Subject to any mandatory regulatory complaint mechanism or jurisdiction that cannot lawfully be excluded, the courts of Dubai shall have exclusive jurisdiction over disputes arising from or connected with this Privacy Policy or our processing of Personal Data.
This Privacy Policy may be translated into other languages for convenience.
Unless applicable law requires otherwise, the English-language version shall prevail in the event of any inconsistency, ambiguity or difference in interpretation.
Questions, complaints and requests relating to this Privacy Policy may be sent to:
AGRR Real Estate LLCTrading as: Access Group Realty / AccessRealty.ai